PRIVACY POLICY

Pu Luong Treehouse value all the information that you share with us and information that we collect about you. We strive to secure that information and ensure that the information is used for proper purposes, including enhancing your use and enjoyment of our services and properties. Effective Date of Privacy Policy: April 18th 2018

Privacy Statement

Effective Date: December 2017

We might amend this privacy statement from time to time, so visit this page regularly to stay up to date.

The type of personal information we collect.

  • Your first name, last name, email address, phone number, and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date, and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

Why do we collect, use and share your personal information?

  • Reservations: We use your personal information to complete and manage your online reservation.
  • Customer Service: We use your personal information to provide customer service.
  • Guest Reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to select the accommodations that fit them best.
  • Marketing Activities: We also use your information for marketing activities, as permitted by law.
  • Other communications: There may be other times when we get in touch by email, mail, phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    1. We may need to respond to and handle requests you have made.
    2. If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodations again or fill in all the reservation details from scratch.
    3. When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our website.
  • Legal Purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.
  • Fraud Detection and Prevention: We may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving Our Services: Finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.