Pu Luong Treehouse Terms & Conditions
– No fee is applied for payment made by any card type (applicable from 1 Jan. 2014).
– Check in: from 14:00;
– Check out: no later than 11:30;
– Early check-in: subject to room availability.
– A valid government-issued identification or passport is required at check-in.
Late check-out policy:
– Late check-out is subject to room availability
– 11:30 to 17:00 check-out: 50% room rate surcharge
– After 17:00 check-out: 100% room rate surcharge
Early check ins, late outs and early check outs
– If your arrival is early in the day and you would like immediate access to your room, you are advised reserving for the prior night. Similarly, for late check-outs, they are available on request subject to room availability and occupancy level. In case of early check out or shortening of stay, NO REFUND will be made.
– Child under 6-year old: free of charge.
– Child from 6-year old to under 12-year old: surcharge 70% of adult rate/child/night.
– Child from 12-year old or extra Adult will pay the same rates as adult.
Complaints or Comments:
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our property should be made in the first instance to the manager at the time of your stay so that we can attempt to resolve it immediately.
Free Wi-Fi is available throughout the Pu Luong Treehouse area. Check with our manager for log-in details.
Drugs, poison, weapons, explosive are STRICTLY PROHIBITED. People who are under the influence of alcohol and drugs will be refused entry to the Pu Luong Treehouse.
Please be considerate of others! Living in a group situation or shared accommodation may be difficult to adjust to, but is worth trying. Aggressive, unsociable and/or violent behavior is not tolerated. Guests are only allowed to walk on the designated walking path. It is not allowed to walk through the gardens or landscaping, nor entering gardens/accommodations which is not part of own accommodation.
Smoking: be considerate of others when smoking and try to refrain from smoking around as it is really not pleasant. Pu Luong Treehouse has smoking areas and visitors must use ashtrays due to high fire threat.
Quiet Time: Between 10:00 PM to 7:00 AM, please keep the noise down. Respect your neighbor’s right to sleep. Excessive noise during daytime hours is also prohibited. Please help us maintain the serenity and peacefulness of the area. No private events or festivities are allowed in the accommodation or public areas unless approved by Management Board.
Garbage: please try to be tidy as it makes everyone happier. Dispose your garbage properly.
Children Safety: parents and Guardians are primary responsible for the behavior and safety of their children.
Your Valuable Things: please do not leave your valuable things unattended.
Damages at Pu Luong Treehouse Property by the Guests: any damages to the property of Pu Luong Treehouse due to improper use or negligence will be charge to the person/s concerned.
Food and Beverage Rules: bringing of Foods is not allowed inside Pu Luong Treehouse. No cooking of foods inside Pu Luong Treehouse, house on stilts, bungalows, or treehouses.
Service charge(s) are applied on your own drinks: 100,000VND / 1 pack of 24 cans of non-alcoholic drinks ; 150,000VND / 1 pack of 24 cans of beers ; 250,000VND / 1 bottle of spirit / whisky / wine less than 1 litter.
Bringing of sound system, speakers or any music instruments are limited.
Before retiring for bed or if lights in the rooms are still turning on please close your doors to prevent any inspects / animals coming into your rooms. If you want to get fresh air please open the door as little as possible then dim the light to avoid attraction to insects and bugs.
Do not bring bedding out of rooms. Bugs will crawl in and cause you discomfort at night.
Please leave your room in the same condition in which you found it upon arrival.
Remember, we are eco-friendly lodge in the Nature Reserve, please conserve electricity and water whenever you can.
If you are the last one to bed at night, please turn off all lights in the common area.
Please, do not smoke in the rooms, the next occupant may be a non-smoker and the smell lingers and is absorbed in the bedding.
Please return the room key before check-out. A 300,000VND lost key charge will be assessed if room key isn’t returned at check-out.
Everyday millions of gallons of water are used to wash towels that have only been used once.
Help us to make the difference
A towel hanging up mean: I will use again | A towel in the basket: Please exchange
Thank you for helping us Converse.
Please do not use towel for cleaning of shoes, luggage, backpacks or anything. Please, do not use towel to wipe hands or feet that are dirty or muddy. A 150,000VND charge will be assessed if a towel is returned at dirty status.